Refund policy

At Hirsch Solutions, we are committed to providing quality products and exceptional customer service. If you receive a defective consumable item, we will replace it at no cost within 30 days of purchase.

To qualify for a replacement:

The product must be confirmed defective.

You may be required to return the defective item upon request to avoid being charged for the replacement.

Please note: All equipment sales are governed by the warranty policies of the respective equipment manufacturer and are not eligible for return or refund through the webstore. For equipment warranty questions, please refer to the manufacturer’s documentation.

To report a defective product or request a return authorization, please contact our Customer Care team at:
📞 800-394-4426
📧 care@hsi.us

We value your business and will always strive to ensure your complete satisfaction.